Refund policy
You have 14 days from the date of receipt of your package to exercise your right of withdrawal, without having to provide a reason.
Return Conditions
To be eligible for a return, the item must be in its original condition, unused, with its tags and in its original packaging, accompanied by proof of purchase.
Return Procedure
We recommend contacting us at contact @ spynergiehandicap.com before returning any item to facilitate its processing.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in the following cases:
- defective product
- non-compliant product
- error on our part
In these cases, return shipping costs are covered by Spynergie.
Damage and Problems
Please inspect your order upon receipt. In case of any problems (defective, damaged, or incorrect item), contact us as soon as possible with photos.
Exchanges
To receive a different product, please return the original item and place a new order.
Refunds
Once your return is received and inspected, we will notify you whether your refund is accepted or declined.
If accepted, the refund will be issued to your original payment method within 14 days of receiving the returned product or proof of shipment.
Refund Delays
If you have not received your refund after 14 days, please contact your bank and then email us at contact @ spynergiehandicap.com.